Every real estate agent knows this moment. You finish a showing, check your phone, and find three new leads waiting, a contract deadline coming up, and a CRM that has not been updated since last week. Many agents now hand this kind of recurring work to a remote assistant. The harder question is where to find one you can trust with your clients and your pipeline.
VA MASTERS comes up often in that search. It is a recruitment agency that places Filipino virtual assistants with businesses worldwide, and real estate is one of its core niches. This review looks at what the company offers, how its hiring process works, what clients and assistants say about it in public reviews, and where it may or may not fit your business.
What VA MASTERS Does
VA MASTERS recruits and places dedicated virtual assistants. Rather than handing you a shared pool of freelancers, it fills a specific role for your team, and the assistant works with you directly, usually full-time or part-time.
For real estate teams, typical roles include:
- Lead follow-up and nurturing: responding to new inquiries quickly, booking calls and showings, and keeping leads warm while you are out in the field.
- CRM management: logging calls, updating contact records, tagging leads, and keeping pipelines clean.
- Listing and property research: pulling comparables, checking property details, and preparing listing information.
- Transaction coordination support: tracking deadlines, gathering documents, and preparing forms.
- Property management admin: tenant communication, maintenance requests, and contractor scheduling.
- Marketing support: social media posts, email newsletters, and listing graphics.
One published client story shows how this works in practice. A client managing dozens of US properties needed help with operations. VA MASTERS placed an assistant with five years of operations research experience, who took over tenant coordination, forms, property research, and contractor management. Before being hired, the candidate was tested on exactly those tasks: Google Sheets analysis, rental forms, property research, and a recorded Loom presentation.
The Numbers Behind the Reviews
When you read VA MASTERS reviews, a few figures come up again and again. According to the company:
- 1,000+ virtual assistants placed
- 500+ happy clients
- 98% client satisfaction
- Up to 80% savings compared with hiring locally
- 450+ media publications featuring the company
Independent review platforms back this up. On Trustpilot, the company holds an average 5/5 review rating from clients. On Indeed and Glassdoor, where the reviews come from the virtual assistants themselves, VA MASTERS is rated 5.0 on both.
That second point matters more than it might seem. For a real estate agent, the biggest hidden cost of a VA is turnover. If your assistant leaves after three months, you lose the time you spent teaching them your CRM, your scripts, and your transaction checklist. Strong employee ratings are a good sign that assistants stay and do their best work for the agents they support.
How the 6-Stage Recruitment Process Works
The most common theme in VA MASTERS reviews is the quality of the candidates. That comes down to the vetting process, which has six stages:
- Detailed job posting. The team works with you to define the role, the tools, the hours, and the tasks, then writes a detailed job post.
- Candidate collection. Applications are gathered from a large pool of Filipino VAs.
- Initial screening. Candidates are screened for experience, communication skills, and fit with the role.
- Custom skills test. Shortlisted candidates complete a test built around your actual work. For a real estate role, that might be updating a sample CRM, researching a property, or drafting a follow-up email to a lead.
- In-depth interview. The VA MASTERS team interviews the strongest candidates.
- Client interview. You meet the finalists and choose the one you want to hire.
For busy agents, most of the filtering happens before your calendar is involved.
Pricing and Payment Terms
VA MASTERS pricing starts from $6.50 an hour, and the final rate depends on the role and the experience level you need. A specialist transaction coordinator will cost more than a general admin assistant, for example.
Two terms stand out in reviews and are worth knowing before you start:
- No upfront payment. You do not pay anything to begin the recruitment process.
- Pay only when satisfied. You start paying once you have hired an assistant you are happy with.
For a solo agent or a small team trying a VA for the first time, this makes the first hire much lower-risk than signing a long contract before you have met anyone.
Support After the Hire
Many agents worry less about finding a VA than about managing one. VA MASTERS stays involved after placement, with ongoing support that includes:
- SOPs (standard operating procedures), so your assistant has written steps for recurring tasks
- HR support, so you are not handling employment questions alone
- Performance reviews, so issues get spotted and fixed early
This is especially helpful for agents who have never delegated before.
How to Read VA MASTERS Reviews
The reviews are public, so check them yourself before you decide. Search “VA MASTERS reviews” and you will find three useful sources:
- Trustpilot for client experiences with the hiring process and the assistants placed.
- Indeed and Glassdoor for how the VAs themselves describe working with the company.
When reading, look for comments from businesses similar to yours, mentions of how long assistants stay, and how the team handled any problems. Those details tell you more than the star rating alone.
Where VA MASTERS May Not Be the Right Fit
No provider suits everyone. VA MASTERS may not be the best choice if:
- You need someone tomorrow. A six-stage process takes longer than services that match an assistant within a day or two.
- You only need a few hours a month. The model is built around dedicated assistants, so very light or one-off project work may suit a prepaid-hours service better.
- You need licensed work done. Like any VA, an assistant should handle administrative and coordination tasks, not negotiations or licensed advice. Check your state rules and brokerage policy.
How to Get the Most From a Real Estate VA
Whichever provider you choose, a few habits make the hire far more successful:
- Start with one workflow. Hand over lead follow-up or CRM updates first, then expand.
- Write it down. Record a short screen video of each task as you do it. It becomes your first SOP.
- Give tool access early. Set up CRM, email, calendar, and MLS permissions before day one.
- Set response-time expectations. Agree on how fast new leads should be answered.
- Review weekly at first. A 15-minute check-in during the first month catches small issues early.
The Verdict
Across client and employee review platforms, VA MASTERS shows consistently strong ratings: an average 5/5 on Trustpilot, 5.0 on Indeed, and 5.0 on Glassdoor, backed by 1,000+ placements and 98% client satisfaction. For real estate agents, its biggest strengths are the custom skills test, the no-upfront-payment model, and the ongoing support after the hire.
If you are an agent or a small team ready to hand off lead follow-up, CRM work, and transaction admin, VA MASTERS is worth a close look, especially if you want a dedicated assistant chosen carefully rather than quickly. You can see the specific roles it covers on its page for real estate virtual assistants.
